Politique d'expédition

Holiday Shipping

We try our best to make sure each package makes it to its forever home within an accurate timeframe. But, there may be times where the shipping takes longer than normal. This is because of the huge influx of orders we receive during our Holiday Sales. The most-known sales are:

• Pink Friday
• Cyber Monday
• Anniversary
• Krystal's Birthday
• MaMa Goddess Birthday

During any one of these sales, shipping may be delayed and take longer than expected. If you read this, you agree that you understand shipping may take longer than normal.

Why did I get charged sales tax?

The Goddess Collection is responsible for charging sales tax, as applicable, per state laws and local tax laws or where The Goddess Collection is otherwise obligated to do so. Sales tax can vary per order due to several factors.

How is sales tax calculated?

State and local sales tax, when applicable, will be charged on items purchased from The Goddess Collection that are shipped to a United States address.

The amount of sales tax charged on any given order is based on a number of factors including, but not limited to:

• Type of item purchased
• Buyer's delivery address
• Seller's return address
• Shipping costs

Are there any additional taxes or duty for international shipments?

Additional taxes and duty may apply depending on the shipment's destination.

*Shipping charges are based on the delivered merchandise total to each shipping address. For example, if you place an order for yourself and for a friend, shipping charges will be calculated on each delivery.

Tracking Your Packages

Tracking your orders placed at The Goddess Collection is easy. Once we have completed your order, you will receive an email from us containing your FedEx or USPS tracking number. You can also track your package through our website by selecting your order from the ‘Order History’ option of your thealkalinegoddess.com account. Each completed order will contain the tracking number and a ‘Track It!’ button toward the bottom of the invoice.

Damaged Packages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.